Forum » Web Site Support

Refund request

 
    • MrRenaud a dit :...
    • Utilisateur
    • 26 jan. 2013, 8h50m

    Refund request

    Hi Last.Fm,

    I made a refund request the very first day of your announcement that you would turn off the streaming service in january.

    When I go to this page :
    http://www.lastfm.fr/subscribe/refundrequest
    It says :
    Vous avez demandé un remboursement le 13 déc. 2012, 13h16m.

    Now we are the 26th of January. The streaming service isn't available anymore. And I still haven't receive any refund yet.

    When do you plan on giving us our money back?

    Best regards,
    Renaud

    • Maddieman a dit :...
    • Équipe Last.fm
    • 26 jan. 2013, 10h20m
    Next week, I believe.

    • MrRenaud a dit :...
    • Utilisateur
    • 26 jan. 2013, 10h37m
    Thanks. Let me know when streaming is available in Belgium. I've been a subscribed user since 2008 and I would be glad to pay again for the same kind of service :)

    Best regards,
    Renaud

    • MrRenaud a dit :...
    • Utilisateur
    • 3 mars 2013, 18h04m
    Up !

    Any news on this? I'm still "subscribed" and haven't received any refund.

  • Please contact our support team, make sure you include all requested information under the subscriptions heading.

    Modifié par hjbardenhagen le 12 mars 2013, 10h55m
    • vengmark a dit :...
    • Utilisateur
    • 4 avr. 2013, 23h42m

    Still nothing

    I paid for a year a few days before the shutdown was announced, and requested a refund the day it was announced. No word so far. Very disappointing.

    • MrRenaud a dit :...
    • Utilisateur
    • 29 avr. 2013, 23h52m

    Still nothing [2]

    Still the same status.... refund requested on december 13rd :)

    • Ziomek2000 a dit :...
    • Modérateur
    • 30 avr. 2013, 7h15m
    Please contact support team. Make sure you include all requested information under the subscriptions heading.

    Facet zaprosił mnie do kina i w połowie drogi pyta mnie: "A stać Cię na bilet..."?...i tak ma być.

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